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Return & Exchange Policy

Carter’s Diamonds and Fine Jewelers strives to satisfy our clients. Unless otherwise specified below, your purchase may be returned within 7 days of purchase by the original client when accompanied by a sales receipt. Any item that shows wear, use or has been modified (including ring sizing) is not eligible for return or exchange. All warranty cards, explanation booklets, certifications and reports must accompany the returned item in its original gift box. Special orders, completed layaways, modified and/or custom pieces are not returnable or exchangeable. If the purchase was made via credit card, the original card must be presented. Store credit or exchanges will be permitted within 30 days of purchase with a sales receipt. Purchases made by cash or check will be refunded via check. Refunds on check sales will be refunded 10 business days after date of sale. Gift receipts will be issued merchandise credit only. Gift cards are not redeemable for cash. Purchases made at special events are not eligible for return.

Returned Check

Returned checks for insufficient funds will be assessed a $30.00 fee.

Special Orders

We regret that special orders are non-returnable, no exchange or refund can be made. All special orders require a 50% non-refundable deposit. A special order constitutes any jewelry, gemstone, watch,or gift item ordered or altered at the client’s request.


Carter’s Diamonds and Fine Jewelers offers a 90 day interest free layaway with a minimum deposit of 10% provided you make payments regularly. Layaways are not returnable or exchangeable. Cancelled layaways are subject to a 20% restocking fee with the remaining balance to be issued as a store credit valid for one year. We reserve the right to return items to stock that have not been picked up after 90 days.

Custom Work

Custom designed jewelry involves metal, gems, and labor furnished by Carter’s Diamonds and Fine Jewelers for a specific client. As such, all custom jewelry requires a 50% non-refundable deposit before any work begins. Every effort will be made by Carter’s Diamonds and Fine Jewelers to accurately manufacture or produce the item(s) so ordered. Minor adjustments, such as sizing or texturing, will gladly be done by Carter’s Diamonds and Fine Jewelers to accommodate the wearer at either a modest fee,or at no charge, depending on the complex ity of work involved.

Diamond Upgrade Policy

Any center diamond purchased from Carter’s Diamonds and Fine Jewelers may be traded in for credit for the original purchase price on any future single diamond purchase upon meeting the following conditions:

  • The diamond must be in the same condition as it was at the time of purchase.
  • The diamond must be accompanied by any reports or certificates that were sold with it.
  • The original receipt must be present to verify purchase price.

Servicing and Cleaning

We will clean and inspect your jewelry at no charge. We recommend you do this every 3 months, but please feel free to have your jewelry cleaned as often as you would like!


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